FUTURE CHALLENGES AND PRACTICAL SOLUTIONS FOR KNOWLEDGE MANAGEMENT

Professor Dr.-Ing. Peter Heisig will address the current challenges researchers and practitioners are facing in the Knowledge Management discipline and in Knowledge Management practice. He aims to combine theoretical KM approaches with lessons learned in KM projects in different sectors and functional areas. Delegates will be introduced to practical methods and tools tested in different settings in different countries to help to improve the strategic management of knowledge and the operational handling of knowledge. The latter would serve as a practical solution to the new requirements of the ISO 9001:2015 regarding knowledge handling.

Dr.-Ing. Peter Heisig is Professor for Information and Knowledge Management and Deputy Dean of the Department of Information Sciences at the University of Applied Sciences Potsdam (Germany), and a Senior Research Fellow at the Leeds University Business School (UK).

His interest in how organisations create and exploit knowledge was triggered in 1989. Since then he has led projects for large companies to design and implement of KM solutions for product and strategy development, as well as the development of a toolbox to assess the intellectual capital of organisations, called Wissensbilanz – Made in Germany, which was used by thousands of companies from the German Mittelstand.